Frequently Asked Questions
Everything you need to know about the Don Pablo Coffee experience.
How do I ensure my coffee stays fresh after opening?
To maintain peak flavor, store your coffee in a cool, dark place inside an airtight container. Avoid refrigeration or freezing, as moisture can compromise the oils and aroma of the beans.
What is your shipping policy for domestic orders?
We process orders within 1-2 business days to ensure you receive the freshest roast possible. Standard shipping typically takes 3-5 business days depending on your location.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite blend and select a delivery frequency that suits your needs. Subscriptions can be modified, paused, or canceled at any time through your account dashboard.
Are Don Pablo Coffee beans organic and specialty grade?
We take pride in sourcing high-quality, 100% Arabica beans. Many of our selections are CCOF Certified Organic and are roasted in small batches to ensure specialty-grade quality in every bag.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
Do you offer pre-ground coffee or only whole beans?
We offer both! While we recommend whole beans for maximum freshness, we provide various grind sizes, including drip, espresso, and French press, to accommodate your brewing method.